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Privacy Policy  

1. Overview and Purpose

This Privacy Statement (“Statement”) explains how BetMatch Casino (“we,” “our,” or “the Company”) handles, protects, and processes personal information of users (“you” or “the Player”) who access or use our digital products, including the website, mobile app, or related services (collectively “the Platform”). By using the Platform, you confirm that you have read and accepted this Statement. If you disagree, please discontinue using our services.

We process all personal data lawfully, fairly, and transparently, following the General Data Protection Regulation (GDPR), the Canadian Privacy Act (PIPEDA), and other applicable laws. Our aim is to ensure your information is used exclusively for legitimate purposes, stored safely, and never disclosed improperly. Updates to this Statement may occur from time to time, reflecting regulatory or technological changes. Any updates will appear on our website, and continued use signifies your acceptance. Questions can be directed to our Data Protection Team at [insert contact email].

2. Information We Collect

When you sign up, play, or communicate with us, BetMatch Casino collects information necessary to operate legally and securely. This includes identifying data such as your name, address, date of birth, nationality, and verification documents as part of Know Your Customer (KYC) procedures. We also gather financial information—payment methods, deposits, withdrawals, and transaction records—to process payments and prevent fraud.

Customer interaction data (emails, live chats, and support communications) helps us improve service quality. Technical information such as IP address, browser type, device identifiers, and approximate location is automatically recorded to maintain system integrity and detect unauthorized access. All data collection aligns with anti-money laundering (AML) and responsible gaming requirements.
Refusal to provide mandatory information may limit access to certain services. The data we collect allows us to operate transparently, verify identities, and maintain a secure and fair gaming environment for every registered user.

3. Why We Use Your Information

The information we collect is processed to create and manage your account, enable gaming activities, handle payments, and fulfill legal and regulatory requirements. We use your data to confirm your identity, validate deposits and withdrawals, and ensure compliance with gambling and anti-fraud laws. Additionally, the information helps us communicate important updates, resolve technical issues, and provide personalized services when consent is granted.

Data may also be analyzed to prevent misuse, detect suspicious activity, and support responsible gambling initiatives. By processing this information, BetMatch Casino can maintain transparency, deliver safe entertainment, and comply with international standards.

We only process information on lawful bases: contractual necessity, legal obligations, legitimate interests, or explicit user consent. Any new or extended data use requires renewed authorization.

4. Legal Grounds for Data Processing

At BetMatch, data processing is always based on clear and lawful grounds. First, personal information is processed to perform contractual duties—creating accounts, managing gameplay, and facilitating financial transactions. Second, legal obligations require us to collect and verify information to meet gambling regulations, AML rules, and tax-reporting standards.Third, legitimate interests may include improving system performance, preventing fraud, or protecting our rights during disputes. If processing depends on your consent, such as for marketing communications or analytical cookies, you may withdraw that consent at any time without affecting prior lawful use.

We regularly assess all processing activities for compliance, transparency, and proportionality. Changes in purpose will be communicated clearly, and renewed consent will be requested when necessary. By maintaining detailed documentation, BetMatch Casino ensures all processing is conducted securely and responsibly.

5. Data Storage and Retention

Personal data is retained only for as long as necessary to meet business, legal, or regulatory purposes. Typically, information remains stored while your account is active and for a minimum of five years following closure, as required by AML and gambling laws. Financial and verification data may be retained longer if required to resolve disputes or comply with law enforcement requests.

Marketing preferences are kept only until you unsubscribe or withdraw consent. Technical identifiers, such as cookies, are stored for shorter periods—ranging from one browsing session to a maximum of two years.

After retention periods expire, data is securely deleted or anonymized. All archived records are protected by encryption and restricted access. Players may contact us anytime to learn specific retention durations applicable to their data.

6. Data Disclosure and Cross-Border Transfers

To provide a stable and compliant gaming service, BetMatch Casino may share certain data with trusted third-party providers that assist with payments, identity verification, technical maintenance, or customer support. These entities are bound by confidentiality and data protection agreements equivalent to our own.

When data is transferred outside of Canada or the European Economic Area (EEA), such transfers are made under lawful safeguards like Standard Contractual Clauses approved by the European Commission or similar mechanisms ensuring adequate protection.

We may disclose data to regulatory bodies or law enforcement agencies when required by law or to defend our legal interests.

In the event of a merger or corporate restructuring, user data may be transferred to the successor entity, provided it upholds the same protection standards. BetMatch Casino never sells or rents user information for commercial gain.

7. Safeguarding Your Information

Protecting your privacy is a top priority. BetMatch Casino employs advanced security controls including SSL encryption, firewalls, access limitations, and real-time intrusion detection systems. Only authorized employees with legitimate business needs can access personal data, and all staff are trained in confidentiality and cybersecurity best practices.

Regular audits and vulnerability assessments are conducted to maintain top-level protection. In case of a data breach posing potential risk, we will promptly notify affected individuals and relevant authorities as required by law.

We also encourage users to secure their accounts using strong passwords and to avoid sharing credentials. While no system can guarantee absolute security, BetMatch Casino continuously invests in technology to keep your information protected at the highest industry standard.

8. Your Privacy Rights

Players have full rights over their personal data as outlined in privacy regulations. You may:

  • Request a copy of the data we hold about you.

  • Ask for corrections or deletion of inaccurate or outdated information.

  • Limit or object to processing under certain conditions.

  • Request data portability in a structured format.

  • Withdraw consent where applicable.

If you wish to exercise any of these rights, please contact our Data Protection Officer at [insert contact email]. Requests are handled promptly within legally defined timeframes. BetMatch Casino ensures transparency, fairness, and compliance in handling all data-related inquiries.

9. Cookies and Tracking Technologies

Our Platform uses cookies and other tracking tools to personalize user experience, analyze traffic, and ensure security. Cookies help remember preferences, optimize performance, and provide seamless access to your account. Some are essential for the website’s functionality, while others support analytics and marketing.

You can manage cookie settings anytime via your browser or the on-site Cookie Consent Tool. Disabling certain cookies may affect how the Platform functions.

We also use trusted third-party analytics solutions to measure performance and deliver tailored content. Data collected may include IP address, device type, and browsing activity. For full transparency, please review our dedicated Cookie Policy for detailed information.

10. Contact and Policy Updates

If you have any questions, complaints, or requests about this Privacy Policy, contact our Data Protection Officer at [insert contact email]. All inquiries are taken seriously and answered as soon as possible.
Users have the right to report concerns to the appropriate privacy regulator in their jurisdiction if they believe their rights have been violated.

BetMatch Casino reserves the right to amend this Policy as required by new laws, operational updates, or technological developments. All revisions will appear on our website, effective immediately upon publication.

We recommend reviewing this Policy periodically to stay informed about how we protect your data. Continued use of the Platform after changes indicates acceptance of the updated terms.